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Upcoming events

    • 21 Feb 2019
    • 8:30 AM - 10:30 AM (EST)
    • Eastern Health, Seminar Rooms 1 and 2, Level 3, 5 Arnold Street, Box Hill.
    Register


    • 22 Feb 2019
    • 1:00 PM - 3:00 PM
    • The Hub, Northeast Health, 35-47 Green St, Wangaratta VIC 3677
    Register

     

    • 25 Feb 2019
    • 1:00 PM - 3:00 PM
    • Gateway Community Health, 155 High St, Wodonga VIC 3690
    Register


    • 26 Feb 2019
    • 1:00 PM - 3:00 PM
    • GO TAFE, 152/200 Fryers St, Shepparton VIC 3630
    Register


    • 27 Feb 2019
    • 1:00 PM - 3:00 PM
    • LaTrobe Regional Hospital, 10 Village Ave, Traralgon VIC 3844
    Register


    • 28 Feb 2019
    • 2:30 PM - 4:30 PM
    • Peninsula Health - The Academic Centre, Frankston Hospital site - 2 Hastings Road, Frankston Victoria 3199
    Register

     

    • 4 Mar 2019
    • 1:00 PM - 3:00 PM
    • HERB Lecture Theatre, Geelong Clinical School | School of Medicine | Deakin University
    Register

     

    • 5 Mar 2019
    • 1:00 PM - 3:00 PM
    • Warrnambool Base Hospital, 25 Ryot St, Warrnambool VIC 3280
    Register


    • 6 Mar 2019
    • 25 Mar 2019
    • Webinar
    Register


    • 6 Mar 2019
    • 7:00 AM - 9:00 AM
    • Online
    Register


    • 6 Mar 2019
    • 1:00 PM - 3:00 PM (EST)
    • Victorian Comprehensive Cancer Centre, 305 Grattan St, Melbourne VIC 3000
    Register


    • 12 Mar 2019
    • 12:00 PM - 2:00 PM
    • Online
    Register


    • 13 Mar 2019
    • 10:00 AM - 3:30 PM (EDT)
    • South West TAFE, 193/197-205 Timor Street, Warrnambool VIC 3280
    Register

    Attracting New Residents to PSRAC Facilities Seminar

    PSRAC facilities are committed to delivering excellent customer service, high levels of care and quality. We aim to deliver the best possible outcomes for residents and their families and to attract new residents to our facilities.

    As part of the Living Longer, Living Better program, the PSRAC has developed a training program for all customer-facing team members and managers to further enhance our customer service capabilities and position our facilities as positive and desirable aged care solutions across Victoria. This increased customer service focus will strengthen our competitive advantage and communicate the benefits of our offering to our stakeholders.

    Book in for our upcoming training session and learn:

    • The importance of customer service in the decision-making process
    • What consumers expect
    • How to manage and deliver on high customer service expectations
    • How to improve the entry process into aged care
    • How to manage quality phone enquiries
    • Optimising the all-important tour
    • Ethical, no pressure “selling” skills

    The training sessions will be delivered by Megan Walker and Kathy Rees from Market Savvy. Market Savvy delivers advice, training and campaigns to the health and medical industry across the fields of marketing, communications and business development.

    • 13 Mar 2019
    • 1:00 PM - 3:00 PM (EDT)
    • Manningham Function Centre, 1/699 Doncaster Rd, Doncaster VIC 3108
    Register


    • 14 Mar 2019
    • 10:00 AM - 3:30 PM (EDT)
    • East Grampian Health Service, 5 Girdlestone Street, Ararat VIC 3377
    Register

    Attracting New Residents to PSRAC Facilities Seminar

    PSRAC facilities are committed to delivering excellent customer service, high levels of care and quality. We aim to deliver the best possible outcomes for residents and their families and to attract new residents to our facilities.

    As part of the Living Longer, Living Better program, the PSRAC has developed a training program for all customer-facing team members and managers to further enhance our customer service capabilities and position our facilities as positive and desirable aged care solutions across Victoria. This increased customer service focus will strengthen our competitive advantage and communicate the benefits of our offering to our stakeholders.

    Book in for our upcoming training session and learn:

    • The importance of customer service in the decision-making process
    • What consumers expect
    • How to manage and deliver on high customer service expectations
    • How to improve the entry process into aged care
    • How to manage quality phone enquiries
    • Optimising the all-important tour
    • Ethical, no pressure “selling” skills

    The training sessions will be delivered by Megan Walker and Kathy Rees from Market Savvy. Market Savvy delivers advice, training and campaigns to the health and medical industry across the fields of marketing, communications and business development.

    • 18 Mar 2019
    • 3:00 PM - 5:00 PM (EDT)
    • Western Health, Sunshine Hospital, Furlong Rd, St Albans VIC 3021
    Register


    • 19 Mar 2019
    • 1:00 PM - 3:00 PM
    • Echuca Hospital, 226 Service St, Echuca VIC 3564
    Register

     

    • 20 Mar 2019
    • 1:00 PM - 3:00 PM
    • Mildura Private Hospital, 220-228 Thirteenth St, Mildura VIC 3500
    Register


    • 21 Mar 2019
    • 1:00 PM - 3:00 PM
    • Sunraysia TAFE, 64 Sea Lake-Swan Hill Rd, Swan Hill VIC 3585
    Register


    • 21 Mar 2019
    • 6:30 PM - 8:30 PM
    • Online
    Register

     

    • 25 Mar 2019
    • 3:00 PM - 5:00 PM
    • Online
    Register


    • 25 Mar 2019
    • 1:00 PM - 3:00 PM (EDT)
    • Northern Health, 185 Cooper St, Epping VIC 3076
    Register


    • 10 Apr 2019
    • 10:00 AM - 3:30 PM (EDT)
    • The Hub @ Docklands, 80 Harbour Esplanade, Docklands VIC 3008
    Register

    Attracting New Residents to PSRAC Facilities Seminar

    PSRAC facilities are committed to delivering excellent customer service, high levels of care and quality. We aim to deliver the best possible outcomes for residents and their families and to attract new residents to our facilities.

    As part of the Living Longer, Living Better program, the PSRAC has developed a training program for all customer-facing team members and managers to further enhance our customer service capabilities and position our facilities as positive and desirable aged care solutions across Victoria. This increased customer service focus will strengthen our competitive advantage and communicate the benefits of our offering to our stakeholders.

    Book in for our upcoming training session and learn:

    • The importance of customer service in the decision-making process
    • What consumers expect
    • How to manage and deliver on high customer service expectations
    • How to improve the entry process into aged care
    • How to manage quality phone enquiries
    • Optimising the all-important tour
    • Ethical, no pressure “selling” skills

    The training sessions will be delivered by Megan Walker and Kathy Rees from Market Savvy. Market Savvy delivers advice, training and campaigns to the health and medical industry across the fields of marketing, communications and business development.

    • 11 Apr 2019
    • 10:00 AM - 3:30 PM (EDT)
    • Century Inn
    • 25
    Register

    PSRAC facilities are committed to delivering excellent customer service, high levels of care and quality. We aim to deliver the best possible outcomes for residents and their families and to attract new residents to our facilities.

    As part of the Living Longer, Living Better program, the PSRAC has developed a training program for all customer-facing team members and managers to further enhance our customer service capabilities and position our facilities as positive and desirable aged care solutions across Victoria. This increased customer service focus will strengthen our competitive advantage and communicate the benefits of our offering to our stakeholders.

    Book in for our upcoming training session and learn:

    • The importance of customer service in the decision-making process
    • What consumers expect
    • How to manage and deliver on high customer service expectations
    • How to improve the entry process into aged care
    • How to manage quality phone enquiries
    • Optimising the all-important tour
    • Ethical, no pressure “selling” skills

    The training sessions will be delivered by Megan Walker and Kathy Rees from Market Savvy. Market Savvy delivers advice, training and campaigns to the health and medical industry across the fields of marketing, communications and business development.


    • 3 May 2019
    • The Hall - NAB - 700 Bourke Street
    Register

    VHA & ACHG 2019 Governance Conference

    Register your interest for the 2019 VHA Governance Conference in May.

    Further details to come. 

    To provide ideas for presentations at  the annual conference the events team on 9094 7777 or events@vha.org.au.

    • 2 May 2019
    • 10:00 AM - 3:30 PM (EDT)
    • All Seasons Hotel
    Register

    Attracting New Residents to PSRAC Facilities Seminar

    PSRAC facilities are committed to delivering excellent customer service, high levels of care and quality. We aim to deliver the best possible outcomes for residents and their families and to attract new residents to our facilities.

    As part of the Living Longer, Living Better program, the PSRAC has developed a training program for all customer-facing team members and managers to further enhance our customer service capabilities and position our facilities as positive and desirable aged care solutions across Victoria. This increased customer service focus will strengthen our competitive advantage and communicate the benefits of our offering to our stakeholders.

    Book in for our upcoming training session and learn:

    • The importance of customer service in the decision-making process
    • What consumers expect
    • How to manage and deliver on high customer service expectations
    • How to improve the entry process into aged care
    • How to manage quality phone enquiries
    • Optimising the all-important tour
    • Ethical, no pressure “selling” skills

    The training sessions will be delivered by Megan Walker and Kathy Rees from Market Savvy. Market Savvy delivers advice, training and campaigns to the health and medical industry across the fields of marketing, communications and business development.

    • 3 May 2019
    • 10:00 AM - 3:30 PM (EDT)
    • Northeast Health Wangaratta
    Register

    Attracting New Residents to PSRAC Facilities Seminar

    PSRAC facilities are committed to delivering excellent customer service, high levels of care and quality. We aim to deliver the best possible outcomes for residents and their families and to attract new residents to our facilities.

    As part of the Living Longer, Living Better program, the PSRAC has developed a training program for all customer-facing team members and managers to further enhance our customer service capabilities and position our facilities as positive and desirable aged care solutions across Victoria. This increased customer service focus will strengthen our competitive advantage and communicate the benefits of our offering to our stakeholders.

    Book in for our upcoming training session and learn:

    • The importance of customer service in the decision-making process
    • What consumers expect
    • How to manage and deliver on high customer service expectations
    • How to improve the entry process into aged care
    • How to manage quality phone enquiries
    • Optimising the all-important tour
    • Ethical, no pressure “selling” skills

    The training sessions will be delivered by Megan Walker and Kathy Rees from Market Savvy. Market Savvy delivers advice, training and campaigns to the health and medical industry across the fields of marketing, communications and business development.

    • 13 May 2019
    • (EDT)
    • 25 Oct 2019
    • (EDT)
    • Location and date TBC
    Register

    Victorian Healthcare Association member CEO forums

    Register your interest for the 2019 VHA member CEO forums.

    Location and date to be announced soon.

    To provide ideas for presentations at  the annual conference the events team on 9094 7777 or events@vha.org.au.

     

    • 2 Jun 2019
    • 29 Nov 2019
    • Details to be confirmed
    Register

    Celebrating Aged Care Week

    Register your interest for the Celebrating Aged Care week 2019. 

      

    • 6 Jun 2019
    • 10:00 AM - 3:30 PM (EDT)
    • VHA, L6 - 136 Exhibition Street Melbourne
    • 28
    Register

    Public Sector Residential Aged Care (PSRAC) facilities are committed to delivering excellent customer service, high levels of care and quality. We aim to deliver the best possible outcomes for residents and their families and to attract new residents to our facilities.

    As part of the Living Longer, Living Better program, the PSRAC has developed a training program for all customer-facing team members and managers to further enhance our customer service capabilities and position our facilities as positive and desirable aged care solutions across Victoria. This increased customer service focus will strengthen our competitive advantage and communicate the benefits of our offering to our stakeholders.

    Book in for our upcoming training sessions and learn:

    • The importance of customer service in the decision-making process
    • What consumers expect
    • How to manage and deliver on high customer service expectations
    • How to improve the entry process into aged care
    • How to manage quality phone enquiries
    • Optimising the all-important tour
    • Ethical, no pressure “selling” skills

    The training sessions will be delivered by Megan Walker and Kathy Rees from Market Savvy. Market Savvy delivers advice, training and campaigns to the health and medical industry across the fields of marketing, communications and business development.

     

    • 3 Oct 2019
    • (EDT)
    • 25 Oct 2019
    • (EDT)
    • Location and date TBC
    Register

    Victorian Healthcare Association Annual Conference

    Register your interest for the 2019 VHA annual conference in October. Location and date to be announced soon.

    To provide ideas for presentations at  the annual conference the events team on 9094 7777 or events@vha.org.au.

     

Past events

20 Feb 2019 VAD Information Session - Horsham
19 Feb 2019 VAD Information Session - Ballarat
18 Feb 2019 Royal Commission into Aged Care Quality and Safety - Stawell member consultation
18 Feb 2019 VAD Information Session - Bendigo
14 Feb 2019 Attracting New Residents to PSRAC Facilities Seminar - Melbourne
14 Feb 2019 Royal Commission into Aged Care Quality and Safety: Bendigo member consultation
14 Feb 2019 Royal Commission into Aged Care Quality and Safety: Benalla member consultation
13 Feb 2019 Royal Commission into Aged Care Quality and Safety: Melbourne member consultation
12 Feb 2019 Royal Commission into Aged Care Quality and Safety: Colac member consultation
5 Dec 2018 HACC-PYP, CHSP & NDIS Transition
4 Dec 2018 Better Care Better ACFI Training Session - Traralgon
27 Nov 2018 Better Care Better ACFI Training Session - Melbourne 2
21 Nov 2018 Disability Action Plan Workshop - Warrnambool
15 Nov 2018 Disability Action Plan Workshop - Bendigo
13 Nov 2018 Better Care Better ACFI Training Session - Melbourne 1
31 Oct 2018 Better Care Better ACFI Training Session - Ararat
29 Oct 2018 Better Care Better ACFI Training Session - Bendigo
18 Oct 2018 VHA’s 80th celebration and annual general meeting
26 Sep 2018 Community Health Taskforce Consultations
6 Sep 2018 Celebrating Aged Care Forum
16 Aug 2018 2018 VHA Annual Conference
20 Jun 2018 CEO Leadership Series
10 May 2018 NDIS and Aged Care Strategy and Finance MEMBER ONLY workshops
9 May 2018 2018 VHA Budget Breakfast - Members only
19 Apr 2018 VHA and ACHG 2018 Governance Conference
16 Apr 2018 Clinical governance in Residential aged care consultation session - VHA members only
21 Mar 2018 Aged Care Forum - The aged care revolution
28 Nov 2017 2017 Rural & Regional Forum – from surviving to thriving
10 Oct 2017 Have your say: Budgets and State Election consultations (member only)
5 Oct 2017 2017 VHA Annual Conference - Humanity in Health
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